Regency College of Culinary Arts and Hotel Management the top college in INDIA, organized a weekly session on August 17th, featuring a presentation by Mrs. Muskan Sonkar. Mrs. Sonkar currently serves as the Assistant Manager of Learning and Development at Hyatt Place. Her session revolved around the crucial topics of grooming and communicative skills within the realm of Hotel Management. The presentation highlighted the significance of grooming in the hospitality industry, emphasizing its impact on presentation, customer relations, and the overall guest experience.

GROOMING

Grooming, encompassing practices that uphold appearance, cleanliness, and hygiene, is a feature in the hospitality industry. It extends beyond personal preferences to professional standards that greatly influence how individuals are perceived. In the context of hotel management, grooming takes on a broader role, referring to the preparation, development, and enhancement of employees for elevated responsibilities and leadership roles. Such grooming ensures a consistent pipeline of capable individuals who can steer the organization forward. The connection between personal grooming and professional grooming is evident: one's appearance and demeanor create a lasting impression on colleagues and clients alike, shaping their interactions and perceptions.

ADDRESSING A PERSON

Addressing individuals with care and respect is a pivotal facet of hotel management. This practice significantly contributes to exceptional customer service and the creation of a positive guest experience. A hotel staff's approach to addressing guests plays a pivotal role in shaping their perception of the establishment. Proper addressing not only exemplifies professionalism but also signifies a commitment to elevated service standards. The art of addressing extends beyond guests to encompass interactions between colleagues. Demonstrating respect through proper addressing contributes to a respectful and cohesive working environment.

COMMUNICATION SKILLS

Effective communication is the cornerstone of any successful organization. Politeness and professionalism in communication are paramount for fostering positive interactions, nurturing relationships, and maintaining a harmonious environment. Polite communication involves not just the words used but also the tone and demeanor. These elements communicate consideration, respect, and empathy. In a professional context, communication skills take on a more refined form, characterised by clarity, conciseness, and adherence to established norms. Maintaining professionalism ensures that the message is delivered clearly while upholding the integrity and reputation of the organisation.

Also Read: Regency College Courses and Fees

POSITIVE ATTITUDE IN COMMUNICATION

A positive attitude is a powerful tool in communication. Its impact extends to creating an inviting atmosphere that encourages open dialogue. A positive demeanour makes individuals more approachable, setting the stage for productive conversations. Active listening, a crucial component of effective communication, is enhanced by a positive attitude. A genuine interest in others' perspectives fosters attentive listening, leading to deeper comprehension and more meaningful exchanges. In essence, a positive attitude is a catalyst for forging connections and building rapport.

BODY LANGUAGE IN COMMUNICATION

Body language is a language in itself, speaking volumes without uttering a single word. Expressing emotions and feelings that words may fall short of capturing, body language provides a shaded layer to communication. It signifies authenticity, making the speaker's sentiments visible. Moreover, body language extends beyond expression to active listening. Nodding, maintaining eye contact, and adopting an engaged posture convey to the speaker that their message is valued. This two-way communication channel ensures that both parties are actively involved, enhancing understanding and facilitating a more comprehensive exchange.

In conclusion, the session led by Mrs. Muskan Sonkar underscored the critical importance of grooming and communicative skills in the world of hotel management. Through the lens of grooming, the presentation emphasised the holistic approach to preparing individuals for leadership roles. The practice of proper addressing highlighted its role in fostering professionalism and respectful interactions. Effective communication, marked by politeness and professionalism, was revealed as the backbone of successful exchanges. Lastly, the significance of a positive attitude and body language in fostering meaningful connections and deepening understanding was explored. These lessons not only apply to the hospitality industry but extend to any context where effective communication and professional conduct are paramount.