Mrs. Anju is the HOD (Front Office and Housekeeping) at Amazon Institute of Hotel Tourism and Management (AIHTM), Dehradun. She graduated from H.N.B Garhwal University in 2001 and pursued M.A. in English from H.N.B Garhwal University Dehradun in 2010. Moreover, she has completed her three-year diploma in Hotel management and catering technology from the Government College of Hotel Management, Dehradun. She has more than 10 years of professional experience.

Amazon Institute of Hotel Tourism and Management

What is the latest program that you are offering in your institute/department that will help students outperform and stand apart from the crowd?

To stand out in Front Office and Housekeeping, students should focus on technology integration with the latest software and systems, prioritize customer service excellence, and develop essential soft skills. Pursuing industry certifications, gaining practical experience through internships, and networking with professionals are crucial. Continuous learning, multilingual proficiency, sustainability awareness, and involvement in professional organizations further enhance competitiveness. Stay informed about emerging trends and technologies, and ensure a well-rounded skill set that aligns with the dynamic needs of the hospitality industry.

What are the factors that make this program the best for the students to opt for?

The best Front Office and Housekeeping programs for students offer industry-relevant curriculum, hands-on experience, and qualified faculty. Programs with strong industry connections, modern facilities, and technological integration prepare students for real-world challenges. Certifications, accreditations, and an emphasis on soft skills development contribute to program quality. Effective job placement assistance, a global perspective, and a track record of alumni success showcase a program's credibility. Innovation, adaptability, and robust student support services further enhance the overall educational experience, making these programs stand out as comprehensive and impactful choices for aspiring professionals in the hospitality sector.

What are the best practices in the course you’re offering?

Adaptability to new technologies, fostering inclusivity, and transparent communication are crucial. Integrating technology, providing support services, and continuous improvement based on feedback contribute to a positive learning experience. These principles, tailored to specific subjects and contexts, create an effective educational environment that accommodates diverse learning styles and prepares students for real-world applications.

What are some valuable insights from the program that you are offering at your institute/department?

Professional networking opportunities, advisory support, and a flexible, adaptable approach enhance the learning experience. A global perspective, research opportunities, and soft skills development contribute to holistic professional growth. Establishing effective feedback mechanisms, integrating ethical considerations, and providing job placement assistance further elevate the program's value. These insights collectively create a dynamic and comprehensive educational environment, preparing students not only with technical expertise but also with the practical and ethical foundation needed for success in their respective fields.

How does the program ensure that students are being prepared for the future?

Encouraging continuous learning, providing research opportunities, and facilitating networking cultivate a mindset of innovation. Career counselling, job placement support, and an entrepreneurial focus prepare students for diverse professional pathways. A commitment to feedback mechanisms and program improvement ensures ongoing relevance to evolving industry demands, assuring that graduates are not only well-equipped with current knowledge but possess the resilience and skills needed to thrive in the future job market.

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How did you train yourself/faculty to deliver this program to the students?

Training encompasses technology integration, pedagogical methodologies, and soft skills development. Exposure to guest lectures and industry practices ensures real-world relevance. Regular curriculum reviews and updates maintain alignment with industry needs. Ethics, inclusivity, and an emphasis on student-centric approaches are integral to training. Faculty engagement in teaching innovations, diverse assessment strategies, and research opportunities enrich their expertise. This comprehensive approach prepares faculty to deliver a dynamic educational program that equips students with practical skills and knowledge, fostering a positive and adaptive learning environment.

How do you tend to build an industry connection with this program?

Partnerships with companies for internships and collaborative projects create practical experiences for students and direct links with employers. Engaging alumni as mentors and facilitators of internships enhances industry ties. Faculty participation in conferences and memberships in professional organizations foster networking opportunities. Industry-relevant curriculum alignment, company visits, and joint research initiatives showcase the program's commitment to practicality. Social media engagement and career fairs further strengthen connections, while feedback loops ensure continuous responsiveness to industry dynamics.

What were the challenges that you faced while inculcating this program in your curriculum?

Developing effective assessment methods and marketing the program for admissions require careful attention. Continuous improvement mechanisms and time constraints add complexity. Successful implementation necessitates collaborative efforts, flexibility, and a commitment to addressing these challenges to ensure the program's long-term success within the educational institution.

What are the types of projects that the students are working on through this program?

In a Front Office and Housekeeping program, students engage in diverse projects. These may include hotel management simulations, guest experience enhancements, and efficiency improvements in housekeeping. Technology integration projects focus on innovations in reservations, smart room technologies, and data analytics. Sustainability initiatives and event management projects contribute to a holistic understanding of industry challenges. Students develop customer relationship management strategies, conduct case studies, and research current trends. Internship experiences inform projects addressing operational challenges, while crisis management simulations prepare for unforeseen scenarios. Revenue management strategies and service quality improvement projects further enrich students' practical skills in the dynamic hospitality context.

What are the benefits and career options after pursuing this course?

Completing a Front Office and Housekeeping course offers a diverse skill set, industry relevance, and practical experience, fostering adaptability and a global perspective. Career options include roles as Front Office or Housekeeping Manager, Guest Relations Manager, Hotel Operations Manager, Revenue Manager, and Event Manager. Opportunities extend to entrepreneurship, hospitality consulting, and training roles. The course prepares individuals for corporate hospitality positions, quality assurance management, and specialization in technology integration. Networking, continuous learning, and pursuing additional certifications further enhance career prospects in the dynamic and evolving hospitality industry.