Question

Match LIST-I with LIST-II
Choose the correct answer from the options given below:

• A. A-I, B-II, C-III, D-IV
• B. A-I, B-II, C-IV, D-III
• C. A-I, B-III, C-IV, D-II
• D. A-III, B-IV, C-I, D-II

Hint:

Trust and harmony = Rapport (C $\rightarrow$ III).
Active hearing, understanding, and response = Listening (D $\rightarrow$ IV).
Matching these two instantly isolates the correct option.

Answer 1

The Correct Option is A

Concept:
Professional communication requires specialized psychosocial and communication competencies that enable people to build relationships, resolve differences, and exchange ideas productively.

Step 1: Matching Interpersonal Skills:
Interpersonal skills reflect an individual's ability to interact, communicate, and work cooperatively with others within organizational and social contexts.
Thus, A matches directly with Item I.

Step 2: Matching Negotiation Skills:
Negotiation is a dialogue process between two or more parties aimed at reaching an agreement where both sides start with divergent or unacceptable terms on an issue.
Thus, B matches directly with Item II.

Step 3: Matching Rapport Establishment:
Rapport refers to building mutual understanding, empathy, positive connection, trust, and harmony between communication partners.
Thus, C matches directly with Item III.

Step 4: Matching Listening Skills:
Unlike passive hearing, effective listening is an active cognitive process that requires receiving, comprehending, analyzing, and providing thoughtful feedback to the speaker.
Thus, D matches directly with Item IV.

Step 5: Consolidating the Matches:
The matching combination is A-I, B-II, C-III, D-IV, which corresponds to Option (A).
Final Answer:
Therefore, the correct answer is (A) A-I, B-II, C-III, D-IV.