PGD in Services Management is a 1- year program spread over 2 semesters. The program is designed to equip eligible candidates with skills needed in the rapidly evolving housing finance sector, and build requisite competencies in the fields of domain knowledge and soft skills.
The course curriculum includes modules such as housing finance service quality, credit management, operations, sales, general management, and relationship management.
One of the primary objectives of the program is to develop high quality management professionals with advanced technical and managerial skills and a global mind set. It aims to develop a holistic and integrative approach towards management in the banking and financial services industries.
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Table of Contents
PGD in Services Management: Course Highlights
Tabulated below are some of the major highlights of the course.
| Course Level | Post graduate |
| Duration | 2 years (Full time) |
| Examination Type | Semester System |
| Eligibility | Bachelor’s degree in any specialization |
| Admission Process | Entrance test or direct admission in some cases |
| Course Fee | INR 20,000 to 12,00,000 P.A. |
| Average Starting salary | INR 2,00,000 to 36,00,000 P.A |
Top Institutes Offering PGD in Services Management
Compiled here is a list of the top institutes in India offering the course along with their respective locations, and fees charged by each.
| COLLEGE NAME | CITY | AVERAGE FEES |
|---|---|---|
| Jaipuria Institute of Management | Uttar Pradesh | INR 8,20,000 P.A. |
| Maharaja Sayajirao University | Gujarat | INR 23,100 P.A. |
| New Horizon Leadership Institute | Bangalore | INR 80,000 P.A. |
| Swami Vivekanand institute of information technology | Chandigarh | INR 1,20,000 P.A. |
| Adam smith institute of management | Hyderabad | INR 11,00,000 P.A. |
| Apeejay school of management | Delhi | INR 1,75,250 P.A. |
| Advance institute of business management | Faridabad | INR 4,95,000 P.A. |
Eligibility for PGD in Services Management
For applying to the course, aspiring candidates need to have a B.E./ B. Tech qualification (10+2+3 pattern) in any discipline from a recognized/ accredited institute, with a minimum aggregate score of 45% (40% for SC/ ST/ OBC candidates). Engineering/ Medicine/ Chartered Accountancy (ICAI)/ Cost and Works Accountancy(ICWAI)/ Chartered Secretary (ICSI), and Law degree holders are also eligible to apply.
Students who have appeared in their final year examination of a relevant Bachelor’s degree program, and are yet to pass its final year examination, are also welcome to apply, subject to a successful completion of their Bachelor’s degree program/ graduation within a certain time period.
PGD in Services Management: Admission Process
Admission to the course is based either on performance in a relevant entrance test and the following round of interview, or in most cases, direct admission is offered too.
Written Test - Most institutes conduct their written tests between November and January. The written tests, inter alia, include the following components of assessment:
- Quantitative Skills: This section tests the aspirant’s skills of up to higher secondary school mathematics, such as Arithmetic (Number Theory, Ratio and Proportion, TSD, Percentages, Partnerships, Mixtures and Allegations etc.)
- Geometry: Lines and Angles, Triangles, Circles, Co-Ordinate Geometry etc.
- Algebra: Quadratic equations, Functions
- Probability, Permutations and Combinations
- Set theory, Trigonometry, Stock and Shares etc.
- Verbal Ability: This section includes Grammar, English usage, Reading comprehension, Vocabulary and other aspects of English language
- General and Business Awareness: It includes static and current general knowledge and business awareness.
- Reasoning Abilities: This includes puzzles, critical reasoning, visual reasoning etc.
Group Discussion and Interview - These stages are held between February and March for most institutes. GDs and PIs are undertaken to assess the candidate’s personality traits such as Group Behaviour, Awareness, Communication skills, Reasoning ability, Flexibility, Leadership, Assertiveness, Initiative, Confidence, Creativity, to name a few.
An interview can be broadly categorized into Personal Interview and Group Interview. The Personal Interview assesses the candidates’ academics, goals and self-awareness, while the Group Interview assesses the candidate’s analytical ability.
PGD in Services Management: Syllabus and Course Description
The service sector encompasses a massive part of India’s economy, and has higher growth rate than the agriculture and manufacturing sectors. Services firms are people- oriented owing to the involvement of direct interaction with customers. Customers generally participate in the service process, often through direct and uncensored interaction with employees and facilities. The resulting variations in demands present a challenge to Operations Managers to effectively use the perishable service capacity. This happens because production and consumptions occurs simultaneously and inventory services often cannot keep pace. The course aims to train enrolled students with the concepts and tools to effectively manage a service operation.
A semester- wise breakup of the course’s syllabus is given here.
| S. No. | SEMESTER I |
|---|---|
| 1 | Principles of Management |
| 2 | Financial Accounting |
| 3 | Fundamentals of Communication & Interview Preparation |
| 4 | Human Resource Management |
| 5 | Marketing Management |
| 6 | Managerial Economics |
| S. No. | SEMESTER II |
|---|---|
| 1 | Strategic management |
| 2 | Cost Accounting |
| 3 | The Integrative Manager |
| 4 | Innovation Management |
| 5 | Mastering the Interview & Networking Skills |
| 6 | Project Work |
| S. No. | SEMESTER III |
|---|---|
| 1 | Functional Administration |
| 2 | Industrial relation & labour laws |
| 3 | Human Resource Management II |
| 4 | Services Management I |
| 5 | Six Sigma |
| 6 | Project& ISR |
| S. No. | SEMESTER IV |
|---|---|
| 1 | Services marketing |
| 2 | Customer centric organization |
| 3 | Total quality management |
| 4 | Services Management - II |
| 5 | Project Work |
PGD in Services Management: Career Prospects
PGD in Services Management prepares students in the intricacies of business functions including accounting, human resources, marketing, operations, and computer applications. The students are taught on an advanced level, concepts of business strategy, analyses of business problems, management of productive teams, and ways to enhance business profitability and efficiency.
PGD in Services Management focusses on practical application of theoretical concepts.
Listed here are some of the popular job positions offered to successful postgraduates of the discipline with the corresponding job descriptions and salaries offered.
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| JOB TYPE | JOB DESCRIPTION | AVERAGE SALARY |
|---|---|---|
| Retailing Manager | Responsible for recruiting, training, supervising and appraising staff, managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints, overseeing pricing and stock control, ensuring compliance with health and safety legislations. | INR 3,60,000 to 4,52,000 P.A. |
| Tourism Manager | Responsible for supervising staff, preparing tourist/ visitor information, managing budgets, writing reports, business planning, press releases, making presentations, maintaining statistical and financial records. | INR 2,40,000 to 4,00,000 P.A. |
| Public Relation Officer | Responsible for fielding media questions and pitching stories to the media, preparing media kits and organizing press conferences. In addition to writing press releases, they write speeches for organizational leaders develop advertising and marketing communications material and prepare articles for corporate newsletters. | INR 2,50,000 to 4,50,000 P.A. |
| Executive Director | Responsible for overseeing the administration, programs and strategic plans of the organization. Other key duties include fundraising, marketing, and community outreach. The position reports directly to the Board of Directors. | INR 35,00,000 to 37,00,000P.A. |
| Lecturer | Responsible for managing and supervising staff at a senior level. The position may include the role of Head of Department, representing the institution at professional conferences and seminars, and contributing to these as necessary, establishing collaborative links outside the university with industrial, commercial and public organisations. | INR 3,00,000 to 5,00,000 P.A. |
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