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Question:
Which stage of the Guest Cycle is focused on ‘Guest Satisfaction and Customer Loyalty’?
Which stage of the Guest Cycle is focused on ‘Guest Satisfaction and Customer Loyalty’?
Updated On: Nov 5, 2024
- Pre-arrival stage
- Arrival stage
- Occupancy
- Departure
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The Correct Option is C
Solution and Explanation
The occupancy stage in the Guest Cycle is focused on ensuring guest satisfaction and building customer loyalty. During this stage, the hotel staff interacts most frequently with guests, addressing their needs and preferences to create a positive experience that can lead to repeat business.
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