Comprehension

The passage below is accompanied by a set of questions. Choose the best answer to each question.
As software improves,the people using it become less likely to sharpen their own know-how. Applications that offer lots of prompts and tips are often to blame; simpler,less solicitous programs push people harder to think, act and learn.
Ten years ago, information scientists at Utrecht University in the Netherlands had a group of people carry out complicated analytical and planning tasks using either rudimentary software that provided no assistance or sophisticated software that offered a great deal of aid. The researchers found that the people using the simple software developed better strategies,made fewer mistakes and developed a deeper aptitude for the work. The people using the more advanced software,meanwhile, would often "aimlessly click around" when confronted with a tricky problem. The supposedly helpful software actually short-circuited their thinking and learning.
[According to] philosopher Hubert Dreyfus.....our skills get sharper only through practice, when we use them regularly to overcome different sorts of difficult challenges. The goal of modern software,by contrast,is to ease our way through such challenges. Arduous, painstaking work is exactly what programmers are most eager to automate-after all, that is where the immediate efficiency gains tend to lie. In other words,a fundamental tension ripples between the interests of the people doing the automation and the interests of the people doing the work.
Nevertheless, automation's scope continues to widen. With the rise of electronic health records,physicians increasingly rely on software templates to guide them through patient exams. The programs incorporate valuable checklists and alerts,but they also make medicine more routinized and formulaic-and distance doctors from their patients.....Harvard Medical School professor Beth Lown,in a 2012 journal article....warned that when doctors become "screen-driven," following a computer's prompts rather than "the patient's narrative thread," their thinking can become constricted. In the worst cases,they may miss important diagnostic signals.....
In a recent paper published in the journal Diagnosis, three medical researchers.....examined the misdiagnosis of Thomas Eric Duncan,the first person to die of Ebola in the U.S., at Texas Health Presbyterian Hospital Dallas. They argue that the digital templates used by the hospital's clinicians to record patient information probably helped to induce a kind of tunnel vision. "These highly constrained tools," the researchers write, "are optimized for data capture but at the expense of sacrificing their utility for appropriate triage and diagnosis, leading users to miss the forest for the trees." Medical software,they write is no "replacement for basic history-taking, examination skills and critical thinking."....
There is an alternative. In "human-centered automation," the talents of people take precedence....In this model,software plays an essential but secondary role. It takes over routine functions that a human operator has already mastered,issues alerts when unexpected situations arise,provides fresh information that expands the operator's perspective and counters the biases that often distort human thinking. The technology becomes the expert's partner,not the expert's replacement.

Question: 1

In the Ebola misdiagnosis case,we can infer that doctors probably missed the forest for the trees because:

Updated On: Sep 13, 2024
  • they were led by the data processed by digital templates.
  • the data collected were not sufficient for appropriate triage.
  • they used the wrong type of digital templates for the case.
  • the digital templates forced them to acquire tunnel vision.
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The Correct Option is A

Solution and Explanation

This question is based on facts, and to find the answer, careful consideration of the options is required. The passage suggests that the reason for misdiagnosis lies in the digital templates used by the hospital's clinicians, which may induce tunnel vision. Therefore, there is no issue with the type of template, eliminating option 3. Additionally, the passage does not imply any deficiency in the sufficiency of data, ruling out option 3 as well.
The choice comes down to 1 and 4. Option 1 is preferred because the template did not "force" doctors into tunnel vision; instead, they were influenced by the data processed by the template. The term "induce" is more fitting than "force," considering the context. The digital template contained records of patients' information, and the misdiagnosis occurred as doctors relied solely on the template data without considering the patient's narrative. Therefore, option 1 is the correct answer.

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Question: 2

From the passage,we can infer that the author is apprehensive about the use of sophisticated automation for all of the following reasons EXCEPT that:

Updated On: Sep 17, 2024
  • it could mislead people.
  • it stops users from exercising their minds.
  • computers could replace humans.
  • it stunts the development of its users.
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The Correct Option is C

Solution and Explanation

The passage mentions everything except option 3. The author isn't worried about computers taking over jobs from people. The doctor's example emphasizes option 1. In the second paragraph, there's plenty of evidence supporting both 2 and 4. Option 3 is the most suitable answer. This is a straightforward question.

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Question: 3

In the context of the passage,all of the following can be considered examples of human-centered automation EXCEPT:

Updated On: Sep 13, 2024
  • a smart-home system that changes the temperature as instructed by the resident.
  • software that offers interpretations when requested by the human operator.
  • medical software that provides optional feedback on the doctor’s analysis of the medical situation.
  • software that auto-completes text when the user writes an email.
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The Correct Option is D

Solution and Explanation

To grasp the question, it's essential to understand the term 'human-centered automation.' This refers to automation where humans play an active role. Options 1 and 2 distinctly involve human elements. In the first, there's instruction by the resident, and in the second, a human operator is present. The third option involves the doctor in the analysis, and the feedback form is optional, demonstrating human involvement. On the other hand, option 4 is fully automated, as auto-completion occurs without human intervention. Option 4 stands out as the best example where there is no human intervention.

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Question: 4

It can be inferred that in the Utrecht University experiment,one group of people was "aimlessly clicking around" because:

Updated On: Sep 13, 2024
  • the other group was carrying out the tasks more efficiently.
  • they did not have the skill-set to address complicated tasks.
  • they were hoping that the software would help carry out the tasks.
  • they wanted to avoid making mistakes.
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The Correct Option is C

Solution and Explanation

This question is straightforward. When facing difficulties on a computer or with software, common practice is to click around with the hope that something positive will happen by chance. Option 1 is not relevant because the author is not emphasizing efficiency. The question of possessing or lacking specific skill sets is irrelevant because the software is designed to handle tasks. Clicking aimlessly is not about avoiding mistakes but rather attempting to find a solution by chance. Therefore, option 3 is the most suitable choice.

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