Automation, however essential it may be to maximise a country's economic production and minimise its costs, should be rejected. The health care industry wants to increase revenues while reducing costs. Hence, it proposes greater automation of health care. This radical automation of health care would cause patients to lose trust in the system as the health care they would receive would lack the personal touch that, according to several studies, patients desire.
Which of the following expresses the main point of the argument?